Shipping policy
Do You Ship Worldwide and How Much Does Shipping Cost?
Yes! We ship worldwide.
We offer domestic and international shipping with tracking. We provide free shipping to make your shopping experience as simple and convenient as possible.
Please note that depending on your destination, local customs authorities may impose duties, taxes, VAT, or other import charges. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.
How Long Does Shipping and Delivery Take?
Our estimated delivery time is:
Worldwide: 6–10 Business Days
Our 6–10 business day delivery estimate is based on the average delivery time of our orders. Some orders may arrive sooner, while others may take slightly longer due to factors such as customs clearance, courier delays, local delivery conditions, or other circumstances outside our control.
Please note that delivery estimates are not guaranteed delivery dates.
Processing Times
Orders generally require 1–3 business days for processing before they are shipped.
Orders are not normally processed or shipped on Sundays or applicable public holidays. Once your order has been dispatched, you will receive tracking information where available.
How Do I Track My Order?
Once your order has been shipped, you should receive an automatic email notification containing your tracking information or a link that allows you to follow the progress of your delivery.
If you have not received your tracking information, there is no need to worry. Please contact our customer support team, and we will be happy to assist you.
For tracking assistance or more detailed information about your shipment, please contact us at:
Unexpected Delays
In some cases, delivery may take longer than the estimated delivery times stated above.
Delays may occur due to international customs clearance, courier network disruptions, weather conditions, high-volume periods, local delivery issues, or other circumstances outside our direct control.
If your tracking has not updated for an extended period or your package is taking significantly longer than expected to arrive, please contact us at contact@swistag.com. We will review the shipment and work with you and the courier to find an appropriate resolution.
Delivered but Not Received
If your tracking information shows that your order has been delivered to the shipping address provided at checkout, but you cannot locate the package, please first check around the delivery location, with household members or neighbors, and contact the local courier for further information.
If the courier confirms that the package may have been lost, stolen, or incorrectly delivered, please contact us at contact@swistag.com with any available confirmation or case reference from the courier.
We will review the circumstances and, where appropriate, assist with a replacement, courier claim, or other applicable resolution.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order has already been shipped and cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may be required to resend the package.
Where a reshipping fee applies due to an address error provided at checkout, the customer may be responsible for the additional shipping cost.
If the package cannot be recovered or returned to us by the courier, our ability to provide a refund or replacement may be limited, subject to applicable consumer laws.
Please review your shipping information carefully before completing your purchase and contact us as soon as possible if you notice an error.
Non-Delivery Due to Customer Unavailability
Customers are responsible for ensuring that the delivery address is accessible and that reasonable arrangements can be made to receive the shipment.
If delivery cannot be completed because the courier is unable to contact the recipient, access the delivery location, or successfully complete delivery after the required attempts, the package may be returned or require reshipping.
If the order needs to be shipped again due to customer unavailability or an inaccessible delivery location, the customer may be responsible for any additional reshipping fees.
For any shipping-related questions or concerns, please contact us at: